WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE’RE LOOKING FOR
We are seeking an experienced and strategic Senior Manager, Key Accounts to manage one of our Key Acccounts in the UK & EU markets. In this role, you will craft and execute high-impact commercial strategies to exceed KPIs, unlock new growth opportunities, and deliver an exceptional customer experience.
This is a hybrid role based out of our London office.
WHAT YOU’D BE DOING IN THIS ROLE
- Manage and execute a comprehensive online commercial strategy that drives the digital experience, maximizes sales, and achieves KPIs
- Partner with the Head of Key Accounts to develop and execute targeted campaigns that drive traffic, enhance brand visibility, and increase conversion
- Analyze key online performance metrics and translate insights into actionable strategies to grow online sales through optimization efforts
- Oversee the day-to-day operations of the account, ensuring seamless order management, customer service and inventory management
- Execute and optimize the assortment and content strategy in collaboration with brand and creative teams to enhance the digital experience
- Collaborate closely with the demand planning team to accurately forecast sales, ensure sufficient stock levels, and optimize inventory to meet customer demand
- Manage the Sales Planning, Demand Planning, OPEX and the overall P&L for the key account
- Prepare and deliver monthly and quarterly sales reports, revising strategies as needed based on actualized sales and market trends
- Exhibit a strong understanding of all drivers of business performance, utilizing both quantitative and qualitative data to consistently optimize strategy and execution across partners
- Build and nurture strong partnerships with the account, fostering collaboration and trust to drive mutual growth and success
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- 5+ years of online account management experience, specifically with key online players
- Proven track record in driving incremental revenue by leveraging sales insights, performance marketing, pricing, and product performance
- Strong problem solver and negotiator with excellent follow up skills and the ability to build solid collaborative relationships with internal and external stakeholders
- Able to demonstrate well-developed business + analytical acumen with an understanding of how to implement/manage change
- Demonstrated understanding of the functional beauty market in the UK/ EMEA, with direct working experience with key online pure players
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Work from anywhere 4 weeks per year.
- A hybrid work model (for applicable roles).
- Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to…
- 😊 Do the right thing
- 💡 Create impact
- 🌱 Respect small things
- ❤️ Care too much
- 🚀 Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
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