DECIEM
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WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Quality Complaint Specialist to conduct in-depth investigations that would yield a robust CAPA.

This position is based out of our 123 Eastside Drive, Etobicoke Manufacturing Facility, and requires 5 days a week on site.

PAY RANGE

The anticipated base salary for this position is between $68,000 and $72,000

Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

WHAT YOU’D BE DOING IN THIS ROLE

  • Primary point of contact for assessing, investigating, and resolving product quality complaints, including daily review, triaging, and ensuring timely processing and regulatory adherence
  • Act as a Subject Matter Expert (SME), collaborating cross-functionally (e.g., Production, R&D, Supply Chain) to lead high-complexity investigations, identify root causes, and determine effective Corrective and Preventive Actions (CAPA)
  • Serve as the Quality SME to identify and mitigate compliance or regulatory risks, and develop and oversee CAPAs to prevent recurrence and drive continuous improvement
  • Support Quality Audit activities, including planning and conducting internal audits, maintaining audit-ready documentation in accordance with Good Documentation Practices (GDP), and guiding stakeholders to address opportunities for improvement
  • Participate in upstream activities, including Vendor Certification and assessments, to ensure raw material and packaging integrity
  • Consistently apply a high-level, end-to-end perspective, synthesising information, constructively challenging assumptions, and clearly articulating complex reasoning to translate analysis into strategic, sustainable solutions
  • A proactive collaborator who builds strong working relationships across all levels, facilitates open communication, aligns departmental priorities, and translates regulatory requirements into actionable strategies while acting as a key liaison during internal and external audits
  • Must travel to multiple sites within the GTA (Greater Toronto Area

      SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

      • Post-secondary degree in a Scientific field such as Chemistry, Biology, Biochemistry, or Pharmacy is required.
      • 3-5 years professional experience in Quality with deep expertise in investigative methodologies (e.g., 5 Whys, Fishbone).
      • Must be proficient in triaging complaints and authoring technical reports that meet stringent audit standards.
      • Experience performing internal quality audits and assisting in the closure of audit findings is required.
      • Regulatory Knowledge: Demonstrated fundamental understanding and practical application of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP), ISO 22716, Health Canada NHP, US FDA OTC.

      WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

      There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

      • Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
      • A dog-friendly office (and lots of cute dogs to play with).
      • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
      • Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
      • A generous discount on DECIEM products for you, your family, and your friends.

      BUILDING GROWTH TO POWER GOOD

      We are a People first company that lives by our core values to…

      • ✨ Defy Convention.
      • ✨ Make it real.
      • ✨ Play in the grey.
      • ✨ Build Bridges.
      • ✨ Be the rabbit.

      These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

      SUSTAINABILITY AND SOCIAL IMPACT

      DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

      Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

      In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

      CREATING A HUMAN WORLD OF BEAUTY

      DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

      DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

      WANT TO JOIN US?

      Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3


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