WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD,, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE’RE LOOKING FOR
This is a multi-faceted, newly created role within our Melbourne DC. This role will require you to support the Warehouse Senior Manager in the overall management of the DC, as well as manage and lead the Inventory Control team and be responsible for the Customer Experience function in Australia.
This is a 12-month contract position and will require you to be onsite 5-days a week at our Port Melbourne warehouse.
WHAT YOU’D BE DOING IN THIS ROLE
- Oversee receiving, warehousing, and distribution operations.
- Monitor and report on key performance indicators (KPIs) like order accuracy and delivery times.
- Resolve service failures relating to fulfillment and shipping
- Help identify process improvements to reduce errors, prevent injuries and lower costs
- Manage end-to-end order management for Australian B2B accounts, including accurate order placement, tracking, and ensuring on-time shipment & delivery
- Work with the replenishment team to maintain optimal stock levels, ensuring product availability and minimizing supply disruptions
- Collaborate closely with internal teams such as Sales Planning, Demand Planning, and Partnerships to ensure order processing aligns with business targets and timelines
- Manage customer-related financial processes, including returns, claims, and deductions, by liaising with the finance team to ensure accurate resolution
- Prepare and analyze daily, weekly, and monthly KPI reports to track performance for the Australian market
- Responsible for maintaining inventory integrity and achieving a minimum of 98% inventory accuracy through effective cycle counting, strategic inventory control practices, and ongoing process improvements. Additionally, oversee Customization & Localization (C&L) processes including, but not limited to, return/quality inspections and reworks are executed in compliance with GMP practices.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- Advanced knowledge of Excel and Warehouse Management Systems
- Proven track record of leading, coaching, training, and managing teams
- Effective time management, problem-solving and communication skills
- 2 + years of people management and/or leadership experience is required
- Relevant education OR equivalent work experience in supply chain, operations management is an asset
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
- Monthly lunches and chances to connect with your teammates.
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a people-first company that lives by our core values to…
- 😊 Do the right thing
- 💡 Create impact
- 🌱 Respect small things
- ❤️ Care too much
- 🚀 Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
#LI-JA1