WHAT ON EARTH IS DECIEM?
We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.
Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.
We are DECIEM, The Abnormal Beauty Company.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE’RE LOOKING FOR
The Associate Manager, Key Accounts & Partnerships - US supports The Ordinary and NIOD by managing day-to-day relationships and commercial execution for assigned US retail key accounts across brick-and-mortar and retailer e-commerce channels. Reporting to the Senior Manager, Partnerships – US, the role analyzes sell-in, sell-through and inventory performance, coordinates launches and account operations, and recommends actions that support sales, profitability and partner service. The role works independently on recurring activities within approved commercial plans, seeks guidance on non-routine matters, and coordinates cross-functional work without formal people-management or independent P&L accountability.
This is a hybrid position, based 3 days on-site in our NYC Office.
PAY RANGE
The anticipated base salary for this position is $75,400 to $85,000
Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.
WHAT YOU’D BE DOING IN THIS ROLE
- Serve as the primary day-to-day point of contact for an assigned portfolio of U.S. brick-and-mortar and e-commerce retail partnerships, building trusted working relationships with merchandising, dotcom, marketing, planning, and operational counterparts.
- Contribute to account plans, retail targets, promotional calendars, assortment and pricing recommendations, launch activities, and other approved commercial priorities; translate direction into clear actions, owners, and timelines.
- Prepare partner-facing briefs, decks, trackers, recaps, and follow-up materials that clarify requirements, document commitments, and support timely retailer decisions.
- Coordinate and deliver the weekly business review for assigned partners by consolidating sell-in, sell-through, inventory, forecast, promotional, assortment, launch, OTIF/fill-rate, and chargeback information.
- Draw complete and accurate analyses from retailer portals and internal data, identify trends, risks, and opportunities, and convert findings into practical recommendations for the Partnerships Manager or Senior Manager.
- Monitor performance against plan and recommend corrective actions within established playbooks when sales, inventory, promotional execution, service levels, or launch readiness deviate from expectations.
- Coordinate with Brand, Design, Digital, Communications, Education/L&D, Retail Operations, Supply Chain, Logistics, Finance, and other partners to deliver retailer requirements, assets, allocations, and timelines.
- Manage operational readiness activities including purchase-order status, new-line and item-setup forms, NPD information, product samples, content and compliance submissions, asset requests, delivery windows, and launch-readiness trackers.
- Triage routine and vaguely defined operational issues involving orders, delivery timing, inventory availability, promotional mechanics, content, compliance, or chargebacks; evaluate available information and coordinate a practical resolution within approved guidelines.
- Support retailer events and activities as part of the commercial calendar, ensuring product, samples, assets, and deliverables meet approved partner and brand standards.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- 2+ years of equivalent work experience in Retail Partnerships, Account Management, Commercial Operations, retail sales, or a related field and/or relevant education is required; experience in beauty, CPG, or the U.S. retail ecosystem is preferred.
- Demonstrated experience managing day-to-day relationships with retail or commercial partners and coordinating multiple concurrent launches, promotions, or account priorities.
- Proven ability to build complete and accurate analyses using Excel/Sheets and retailer or vendor portals and convert findings into clear recommendations and partner-facing materials.
- Working knowledge of sell-in and sell-through drivers, forecasts, promotional mechanics, item setup, content and asset workflows, purchase orders, OTIF/fill-rate performance, and chargeback prevention.
- Excellent written and verbal communication skills with the ability to explain and clarify information across internal departments and external partner contacts.
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Work from anywhere 4 weeks per year.
- A hybrid work model (for applicable roles).
- Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
- A dog-friendly office (and lots of cute dogs to play with).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to…
- ✨ Defy Convention.
- ✨ Make it real.
- ✨ Play in the grey.
- ✨ Build Bridges.
- ✨ Be the rabbit.
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
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